For the purposes of these Terms of Business (“Terms”), “us” or “we” shall refer to CeeBeeJay Limited and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below. 

1. Jurisdiction 

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

2. Initial Consultation

Based on our initial discussions if you want us to, we will prepare a written quotation. Where we feel that detailed plans are required as part of the quotation then a fee of no less than £350 will be payable by you in advance. 

3. Written Quotation

The written quotation is the final price for the works discussed, which includes labour and materials, additional costs including expenses (if any) and tax. All work to be undertaken will be itemised but not priced individually.  Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and, on receipt of our invoice, you must pay in full for all works already completed in accordance with the original quotation. 

4. Customer Obligations

1. If you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the work, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect; 
2. If you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the work, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable; 
3. If working at your premises you will inform us, prior to the work commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out; 
4. If working at your premises you will grant us access to the premises where the work is to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the work commencing; 
5. If working at your premises you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the work, and will be accountable to us for any loss of or damage to such materials and/or equipment; 
6. Without prejudice to 5(1) and 5(3) below, if working at your premises you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the work. 

5. Our Obligations 

1. If working at your premises we will undertake the work with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations; 
2. If working at your premises we will take good care of your property, furnishings and wall coverings and, on completion of the work, will remove any resulting waste material if itemised in the written quotation; 
3. We confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy. 
4. If working at your premises we will aim to work between 08:00 and 17:00 Monday to Friday. However where necessary and agreed beforehand this can be varied as required. 
5. We are not insured or trained to install appliances, you will need to engage a suitably qualified electrician, plumber or gas engineer where such work is required. 

6. Materials and Products supplied by us

1. Where we supply materials and/or products needed for the work we will ensure that they are of high quality and, without prejudice to 4(1) above, will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard; 
2. We add a 10% mark-up to all materials and/or products we supply. This is to cover costs associated with sourcing and managing suppliers. The current standard mark-up in London for this is 10%-15% (Jan. 2025) 
3. All materials and/or products required to be supplied by us during the course of the work shall need to be agreed beforehand and paid for by you before work commences. 
4. We will arrange where possible for delivery to you by the supplier at least one day before work commences.  

7. Force Majeure 

Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, civil unrest, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party). 

8. Cooling-off &Cancellation 

Should you wish to cancel the contract between us in respect of the work, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation. 

1. If any deposit has been paid this will be refundable during this period less payment for any work already started or where materials have already been ordered. 
2. If no deposit has been paid then you are obligated to pay for any to you during this 14-day cancellation period, if any. 
3. Should you cancellation after the cooling-off period then you will be liable for all work done and materials supplied up to the point of cancellation. 

9. Payments, deposit and disputes

1. Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full within 5 days of receipt via bank transfer to the bank account stated on the invoice. You further agree to pay us interest at a rate of 5% above the Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation. 
2. Where we are supplying materials then you will need to pay a 30% deposit before work or ordering commences. 
3. In the event there is a dispute with the invoice or work carried out, any disputes should be raised in writing within 4 days of invoice date. Should we not receive written notification of a dispute within this time period, payment is due and any disputes will be initially dealt with internally and interest will accrue as listed above.
   

10. Complaints 

We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know as soon as possible and we will do our utmost to make things right.

11. Guarantee 

We guarantee that all work done by us will correspond to your specification and will be free from defects in materials or workmanship for a period of 1 years from the date of completion.  Our obligation in the event of a breach of this guarantee is limited to the repair or replacement of any defective work which shall be returned to us by you.  This guarantee is subject to the following conditions: 

1. Claims must be notified in writing to us within seven days from the date of delivery or (where the defect is not apparent on reasonable inspection) as soon as practicable after discovery of the defect. 
2. We shall be under no liability in respect of any defect arising from any materials, drawing, design or specification supplied by you. 
3. We shall be under no liability if the defect or failure arises from wilful damage or misuse, negligence by you or any third party, failure to follow the our instructions, or alteration or repair without our prior approval. 
4. We shall be under no liability if the price for the work has not been paid by the due date for payment. 
5. The above guarantee does not extend to parts, materials or equipment not manufactured by us, in respect of which the customer shall be entitled only to the benefit of any such guarantee as is given by the manufacturer to us. 
6. Except in the case of death or personal injury caused by our negligence, we shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential compensation.